Resume

Summary of Qualifications

7 years' experience working in varied industries, including managed services, providing technical support and network administration. Known to be a team player while working independently to complete tasks while using technical skills to deploy, configure and troubleshoot PC's, networks and server environments. Excellent client facing and communication/collaboration skills. Always hungry to learn and grow technically as seen in recent certifications for Cisco, CompTIA, Microsoft, and Fortinet.

Education

Western Governors University Salt Lake City, UT

Bachelor of Science, Network Engineering and Security - Cisco May 2023

Iowa Lakes Community College Estherville, IA

Associate of Science, Web Development and Design May 2012

Certifications

Microsoft: Azure Security Engineer Associate (In Progress) · Azure Network Engineer Associate (June 2026) · 365 Administrator Expert (Aug 2024) · 365 Endpoint Administrator Associate (Dec 2023) · Azure Solutions Architect Expert (Dec 2022) · Windows Server Hybrid Administrator Associate (July 2022) · Azure Administrator Associate (Dec 2020)

Cisco: CCNP Enterprise (In Progress) · CCNA Cybersecurity (March 2023) · CCNA Automation (Sept 2022) · CCNA (Oct 2020)

Fortinet: NSE 7 Secure Networking (May 2026) · NSE 6 Secure Networking (April 2025) · NSE 5 Secure Networking (May 2024) · NSE 4 FortiOS (Feb 2024)

CompTIA: Project+ (April 2023) · Security+ (Nov 2019) · Network+ (July 2019) · A+ (Jan 2019)

Other: LPI Linux Essentials (Jan 2023)

Technical Skills

Operating Systems: Windows 10/11, macOS, Ubuntu Linux, Windows Server 2016/2019/2022/2025
Networking Hardware: Cisco (2800 routers, Catalyst 2960/3560/9000, Business switches, APs, WLCs, Meraki), Aruba (2930F/3810M switches, AP-615/AP-565), WatchGuard T/M Series, FortiGate, FortiManager, Ubiquiti Pro APs
Networking & Protocols: DNS, DHCP, ARP, VLANs, trunking, STP, EtherChannel, OSPF, BGP, EIGRP, HSRP/VRRP/GLBP, NAT/PAT, VRF, GRE/IPsec, AAA, ACLs, CoPP, SNMP, Syslog, NetFlow, SPAN/RSPAN/ERSPAN, IP SLAs
Cloud, Systems, & Virtualization: Microsoft 365, Azure, Active Directory Domain Services, Hyper-V, VMware vSphere
Automation & Scripting: Python (network automation/programmability), PowerShell

Technical Experience

Mytech Partners New Brighton, MN

Managed Service Provider that makes IT Easy for their clients.

Service Desk Engineer III

August 2025 – Present

Deliver Tier III support by diagnosing and resolving complex network issues across Fortinet firewall environments and Cisco switching infrastructure
Facilitate project-to-service handoffs, bridging the Professional Services and Managed Service teams to ensure continuity for newly deployed client environments
Follow structured change-management and incident-management processes, ensuring documentation and escalation procedures maintain network stability and SLA compliance
Continuously expand technical expertise in emerging networking technologies and best practices

Service Desk Technician II

August 2023 – August 2025

Served as Tier I and Tier II escalation point for complex technical issues, resolving network, server, and endpoint problems across managed services clients
Administered and troubleshot Fortinet firewalls, Cisco switches, and Microsoft 365/Azure environments for managed clients
Proactively monitored and maintained client networks, servers, and workstations to minimize downtime and ensure SLA compliance
Provided after-hours on-call support for critical incidents and scheduled maintenance windows

Farmers Union Industries, LLC Redwood Falls, MN

Headquarters for meat processing, pet food processing, and rendering facilities located in the Midwest.

Network Administrator

December 2022 – July 2023

Maintained network uptime across headquarters and all branch locations, ensuring high availability of critical infrastructure
Assisted with the design, implementation, and installation of network and server environments
Documented and diagrammed the complete network environment using Microsoft Visio, creating a comprehensive reference for the organization
Monitored daily system health and verified integrity and availability of servers, Hyper-V environments, and network equipment

Jackpot Junction Casino Hotel Morton, MN

An entertainment destination offering thrilling gaming experiences and exceptional hospitality.

IT Support Technician II

October 2022 – December 2022

Supported the IT Network Administrator with appliance and network management to maintain uptime across the Casino and Lower Sioux facilities
Installed, configured, and supported network hardware, computer hardware, software, cabling, and peripherals
Managed end user accounts and access using Active Directory and Microsoft 365

R & D Industries Milford, IA

Innovative Managed Service Provider delivering technology solutions to businesses for streamlined operations.

Level 2 Computer Network Technician (Computer/Networking Division)

February 2021 – October 2022

Install, configure, repair, maintain, troubleshoot, and diagnose PCs, servers, network switches, routers, firewalls, wireless access points, network software, and other equipment for customer projects
Deploy and troubleshoot Active Directory, Group Policies, and email systems such as Office 365 to effectively implement and manage upcoming technical projects
Configure and deploy server virtualization using VMWare and VCenter to boost efficiency and agility for 1 or more operating systems for customers

Level 1 Support Technician (Computer/Networking Division)

January 2020 – February 2021

Configured PCs and Networking equipment including Cisco Meraki, Ubiquiti, HP, Aruba, and WatchGuard for proper technical set up
Performed technical maintenance to effectively install hardware and software while monitoring client's servers, firewalls, and network equipment
Configured Site to Site and Remote Access VPNs to ensure clients can utilize technology remotely

Support Specialist (Thinix Division)

February 2019 – January 2020

Installed hardware and software to effectively configure and manage PCs for clients
Configured networking equipment including Cisco Meraki, Ubiquiti, HP, Aerohive, and WatchGuard while troubleshooting and maintaining technology needs for customers
Configured and supported proprietary hardware including iStatus, RocketFailover, and InternetAnywhere

Joe Poyzer