Resume
Joe M. Poyzer
Summary of Qualifications
Almost 7 years' experience working in varied industries, including managed services, providing technical support and network administration. Known to be a team player while working independently to complete tasks while using technical skills to deploy, configure and troubleshoot PC's, networks and server environments. Excellent client facing and communication/collaboration skills. Always hungry to learn and grow technically as seen in recent certifications for Cisco, CompTIA, Microsoft, and Fortinet.
Education
Certifications
Cisco CCNP Enterprise (In Progress) Microsoft 365 Certified: Administrator Expert (August 2024)
Fortinet Certified Professional – Network Security (May 2024)
Microsoft 365 Certified: Endpoint Administrator Associate (December 2023)
Fortinet Certified Associate – Cybersecurity (October 2023)
Fortinet Certified Fundamentals – Cybersecurity (September 2023) CompTIA Project+ (April 2023)
Cisco Certified CyberOps Associate (March 2023) CompTIA Cloud+ (March 2023)
ITIL 4 Foundation (January 2023) LPI Linux Essentials (January 2023)
Cisco Certified DevNet Associate (September 2022)
Microsoft Certified: Windows Server Hybrid Administrator Associate (July 2022)
Microsoft Certified: Azure Administrator Associate (Dec. 2020) Cisco CCNA (Oct. 2020)
WatchGuard Network Security Technical Certification (July 2020) CompTIA Security+ (Nov. 2019)
CompTIA Network+ (July 2019), and CompTIA A+ (January 2019)
Technical Skills
- Knowledgeable in Microsoft Windows 10/11, macOS, Ubuntu Linux, and Windows Server 2016/2019/2022
- Proficient in administering networks and configuring a wide range of network equipment, including Cisco 2800 series routers, Cisco Catalyst 2960, 3560, and 9000 series switches, Cisco Business switches, Cisco APs, Cisco WLCs, Cisco Meraki, Aruba 2930F and 3810M switches, Aruba AP-615 and AP-565 Access Points, WatchGuard T and M Series Fireboxes, Ubiquiti AP Pro Access Points, ForitGate and FortiManager. Skilled in troubleshooting network issues.
- Versed in using Microsoft Office 2019/2021, Microsoft 365, Active Directory Domain Services, Microsoft Azure, Hyper-V, VMWare vSphere, DNS, DHCP, NAT, ARP, routing protocols such as OSPF, BGP, and EIGRP. Also versed with implementing VLANs, Trunking, STP, Etherchannels, First Hop Redundancy Protocols such as HSRP, VRRP, and GLBP, NAT/PAT, VRF, GRE and IPsec tunnels, AAA, ACLs, CoPP, SNMP, Syslog, Flexible NetFlow, SPAN/RSPAN/ERSPAN, and IP SLAs.
- Knowledgeable in Python programming, network automation/programmability, and PowerShell scripting
Technical Experience
- Deliver Tier III support by diagnosing and resolving complex network issues across routing, switching, and infrastructure services.
- Follow structured support and change-management processes while documenting and escalating incidents to maintain network stability.
- Assess network architectures and recommend design improvements to the solutions engineering team.
- Continuously expand technical expertise in emerging networking technologies and best practices.
- Support managed services clients by utilizing strong troubleshooting skills to assist with a wide range of issues
- Proactively perform technical maintenance to maintain and monitor managed networks, servers, and workstations
- Assist with afterhours support, services, and maintenance by responding to client and management agent service tickets
- Served as a point of escalation for Tier I and other Tier II technicians
- Maintain network uptime throughout headquarters and FUI's branch locations
- Assist with the design, implementation, and installation of networks and servers
- Used Microsoft Visio to document and diagram the entire network environment through the organization
- Performed daily system monitoring and verified the integrity and availability of all servers, Hyper-V, software and network equipment
- Assist IT Network Administrator with appliance and network management to maintain network uptime throughout the Casino and Lower Sioux
- Install, configure, and support network hardware, computer hardware, software, cabling and peripherals
- Used Active Directory and Office 365 to manage end user accounts using strong technical skills
- Install, configure, repair, maintain, troubleshoot, and diagnose PCs, servers, network switches, routers, firewalls, wireless access points, network software, and other equipment for customer projects
- Deploy and troubleshoot Active Directory, Group Policies, and email systems such as Office 365 to effectively implement and manage upcoming technical projects
- Configure and deploy server virtualization using VMWare and VCenter to boost efficiency and agility for 1 or more operating systems for customers
- Configured PCs and Networking equipment including Cisco Meraki, Ubiquity, HP, Aruba, and WatchGuard for proper technical set up
- Performed technical maintenance to effectively install hardware and software while monitoring client's servers, firewalls, and network equipment
- Configured Site to Site and Remote Access VPNs to ensure clients can utilize technology remotely
- Installed hardware and software to effectively configured and managed PCs for clients
- Configured networking equipment including Cisco Meraki, Ubiquity, HP, Aerohive, and WatchGuard while troubleshooting and maintaining technology needs for customers
- Configured and supported proprietary hardware including iStatus, RocketFailover, and InternetAnywhere